RETURN & EXCHANGE

Thank you for shopping at Couture Within Reach™. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

EXCHANGE

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@cwrnyc.com and send your item to the sender.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@cwrnyc.com and send your item to the sender.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@cwrnyc.com

Only regular priced items may be refunded. Unfortunately, sale or final sale items cannot be refunded. Send the returned purchase in its original packaging to our return center. When we have proof of the returned shipment, we will issue a refund to your original payment method within a week. 

We are unfortunately unable to provide a refund for shipping costs. The shipping cost is incurred by our logistics partner right when your order is placed, and there is no product price for us to refund.

You can also review our complete return policy below: 

RETURN POLICY

  • Purchase (except swimwear and final sale) can be returned or exchanged within 30 days from the delivered date.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Otherwise, the buyer is responsible for all incurred fees and no refund will be issued.
  • Buyer is responsible for return shipping expenses. Couture Within Reach does not take responsibility for any items lost during the return shipping. 
  • Items that do not meet these criteria will not be considered for return.
  • You have the right to return any/all full priced merchandise you have purchased directly from our website within 30 days of purchase.

PURCHASE NOT ELIGIBLE FOR RETURN

  • Final sale item(s) is not eligible for return or exchange.
  • Swimwear is not eligible for return or exchange.
  • Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
  • You must email us a picture showing the problem/defect after submitting the return/exchange request online.